Privacy policy
Last updated: November 29, 2025
At AMOYA, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us across any platform.
By using amoyastudio.com, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide
When you:
• Make a purchase
• Create an account
• Subscribe to our mailing list
• Enter a giveaway or promotion
• Contact us
We may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)
B. Automatic Information
When you browse our site, we automatically collect:
• IP address
• Device information
• Browser type
• Pages viewed
• Time spent on site
• Cookies and tracking technologies (Shopify uses these for security, analytics, and cart functions)
C. Third-Party Information
We may receive information from:
• Shopify
• Payment processors (Shopify Payments, PayPal, Klarna, etc.)
• Email marketing platforms (Klaviyo)
• Analytics tools (Shopify Analytics, Meta, TikTok)
2. How We Use Your Information
We use your data to:
• Process and fulfil your orders
• Manage your account
• Provide customer support
• Send order updates and confirmations
• Improve our website and services
• Prevent fraud and protect our customers
• Deliver marketing emails (only with your consent)
• Run ads and measure their performance (e.g., Meta Pixel, TikTok Pixel)
3. Sharing Your Information
We do not sell your personal data.
However, we may share your information with trusted partners who help us operate AMOYA, such as:
• Shopify (our store platform)
• Payment processors (Stripe, PayPal, Klarna, Shopify Payments)
• Delivery partners (Royal Mail, DHL, UPS)
• Email marketing services (Klaviyo)
• Analytics and advertising partners (Meta, TikTok, Google)
These service providers only receive the information necessary to perform their services.
4. Cookies & Tracking Technologies
Our website uses cookies to:
• Keep items in your cart
• Enable checkout
• Improve performance
• Analyse browsing behaviour
• Personalise content and ads
You can manage cookie preferences through your browser settings.
5. Your Rights (GDPR / UK GDPR)
If you are located in the UK or EU, you have the right to:
• Access your personal data
• Correct incorrect or incomplete data
• Delete your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent for marketing
• Request a copy of your data
To exercise any of these rights, email us at hello@amoyastudio.com.
6. Marketing Communications
You will only receive marketing emails or SMS messages if you opt in.
You can unsubscribe at any time by:
• Clicking the “unsubscribe” link, or
• Emailing hello@amoyastudio.com
7. Data Retention
We retain your information only as long as needed to:
• Provide our services
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Enforce our policies
8. Security
We take reasonable steps to protect your data, including:
• Secure payment processing
• Shopify’s encrypted servers
• Limited staff access
• Regular monitoring for fraud and breaches
No online method is 100% secure, but we work hard to safeguard your information.
9. Children’s Privacy
Our website is not intended for individuals under 16 years old, and we do not knowingly collect their data.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For questions about this policy or your personal data, contact us at:
AMOYA Studio