Terms of service
Welcome to AMOYA. By accessing our website (amoyastudio.com), purchasing from our shop, or using any services we provide, you agree to the Terms of Service outlined below. Please read them carefully.
If you have any questions, contact us at hello@amoyastudio.com.
1. Overview
This website is operated by AMOYA Studio. Throughout the site, the terms “we”, “us”, and “our” refer to AMOYA.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
2. Eligibility
To use this website, you must:
- Be at least 16 years old
- Have the legal authority to enter into a binding contract
- Use the site for lawful purposes only
3. Store Terms
You agree not to:
- Use our products for any unlawful purpose
- Attempt to interfere with the security or integrity of the site
- Copy, duplicate, sell, or exploit any part of the website without written permission
All product designs, branding, images, and text belong to AMOYA.
4. Product Information
We work hard to display items and descriptions accurately.
However:
- Colours may appear differently on various screens
- Measurements are approximate
- Stock levels may change without notice
We reserve the right to discontinue any product at any time.
5. Pricing & Billing
- All prices on our website are in GBP (£).
- Prices may change without notice.
- By placing an order, you agree to provide accurate, complete payment information.
- If we detect suspicious or fraudulent behaviour, we may cancel or refuse an order.
6. Order Process
After placing an order, you’ll receive an order confirmation email. This does not guarantee acceptance.
Your order is only considered accepted once it has been shipped.
We may cancel an order for reasons including:
- Out-of-stock products
- Errors in description or pricing
- Payment failure
- Fraud concerns
If we cancel your order, you will be refunded in full.
7. Shipping & Delivery
Shipping timelines, fees, duties, and conditions are outlined in our Shipping Policy.
By placing an order, you acknowledge that:
- Delivery times are estimates
- Customs delays may occur
- Duties/taxes for international orders are your responsibility
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We are not liable for delays caused by couriers, customs, or external events.
8. Returns & Refunds
Returns are accepted under the conditions set out in our Return & Exchange Policy, including:
- Returns accepted within 14 days
- Earrings are non-returnable (hygiene reasons)
- Items must be unworn and in original packaging
- Return shipping is the customer’s responsibility unless faulty
Refunds are issued after inspection.
9. Accuracy of Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information.
If your information changes, you must update it promptly.
We may limit or cancel orders placed under the same account, billing address, or credit card.
10. Third-Party Services
We use third-party tools and services including:
- Shopify (store platform)
- Payment processors (Shopify Payments, PayPal, Klarna, etc.)
- Analytics and advertising tools (Meta Pixel, TikTok Pixel)
These parties have their own privacy and data handling policies.
11. Optional Tools
We may provide access to third-party tools over which we have no control.
Use them at your own discretion.
12. User Comments & Submissions
If you submit reviews, comments, or content:
- You grant us permission to use, edit, publish, or distribute it
- You agree not to post unlawful, defamatory, or offensive content
- We may remove content we consider inappropriate
13. Personal Information
Your personal information is handled according to our Privacy Policy.
14. Errors & Inaccuracies
Occasionally, information may contain errors or omissions.
We reserve the right to:
- Correct errors
- Update information
- Cancel orders affected by inaccuracies
15. Prohibited Uses
You may not use the site:
- For unlawful purposes
- To violate regulations or laws
- To infringe on intellectual property
- To upload malicious software
- To track or collect personal data without consent
16. Disclaimer of Warranties & Limitation of Liability
We cannot guarantee uninterrupted, error-free service.
To the fullest extent permitted by law:
- We are not liable for indirect or consequential damages
- We are not responsible for courier delays, customs issues, or third-party failures
17. Indemnification
You agree to indemnify and hold AMOYA harmless from any claims arising from your breach of these Terms or misuse of the website.
18. Severability
If any part of these Terms is found unenforceable, the remaining Terms still apply.
19. Termination
We may suspend or terminate your access to the Service for any violation of the Terms.
20. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be resolved in UK courts.
21. Changes to Terms of Service
We may update these Terms at any time. Updates will be posted on this page with an updated date.
22. Contact Information
Questions about the Terms of Service should be sent to: