Shipping policy

At AMOYA, we want your adornments to reach you safely, quickly, and in the flawless condition they were created for. Every order is packed with care, intention, and a touch of magic.

PROCESSING TIMES

Orders are typically processed within 1–2 business days.

During collection launches, sales, or promotional periods, processing times may be slightly longer, but we’ll always work to get your order to you as soon as possible.

SHIPPING WITHIN THE UK

We offer Standard and Express shipping options at checkout.

Shipping costs are automatically calculated based on your delivery address and preferred service.

INTERNATIONAL SHIPPING

We ship internationally.

Shipping rates and delivery times vary depending on destination and will be shown at checkout.

Duties & Taxes
For orders shipped outside the UK, import duties, customs charges, and taxes are the responsibility of the customer. These are set by your local customs authority and are not included in your AMOYA order total.

If a shipment is refused due to duties or taxes, original shipping charges will not be refunded, and return shipping fees will be deducted from your refund.

TRACKING

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your delivery every step of the way.

DELAYS

While we always aim for timely delivery, AMOYA cannot be held responsible for delays caused by:

• Customs clearance

• Weather conditions

• Courier disruptions

• Peak holiday periods

We appreciate your patience.

DAMAGES IN TRANSIT

If your order arrives damaged, please email us at hello@amoyastudio.com with:

• Your order number

• Photos of the item(s) received

We’ll resolve it as quickly as possible.

 

If you have any questions about shipping, please reach out to us at hello@amoyastudio.com - we’re here to help x