Refund policy

RETURN & EXCHANGE POLICY

We hope you love your AMOYA pieces as much as we loved creating them. If something isn’t quite right, we’re here to help.

Eligibility

• You can request a return within 14 days of receiving your order.

• Items must be:

• Unworn and in original condition

• In original packaging (jewellery boxes, pouches, cards)

• Free from signs of wear, perfumes, lotions, or makeup

For hygiene reasons, earrings are non-returnable and non-refundable, unless they arrive damaged or faulty.

Non-returnable items

• Earrings (for hygiene reasons)

• Gift cards

• Final sale / clearance items clearly marked as non-returnable

Returns Process

1. Email hello@amoyastudio.com with your:

• Order number

• Item(s) you’d like to return

• Reason for the return

2. If your return is approved, we’ll share the return address and instructions.

3. Once we receive and inspect your items, we’ll process your refund to the original payment method.

Unless your item is faulty or we made an error, return shipping costs are the responsibility of the customer. We recommend a tracked service, as we cannot be responsible for items lost in transit.

Exchanges

At this time, we cannot offer direct exchanges.

If you’d like a different item, size, or style, please request a refund (where eligible) and place a new order.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at hello@amoyastudio.com with:

• Your order number

• Clear photos of the item(s) and packaging

We’ll review this as a priority and arrange a replacement or refund where appropriate.

International Returns

For orders shipped outside the UK:

• Duties, taxes, and customs fees paid at checkout or on delivery are non-refundable.

• Please clearly mark your parcel as “Returned Goods” to help avoid additional customs charges. Any extra fees incurred due to incorrect labelling may be deducted from your refund.

If you’re ever unsure whether your item is eligible, please email us at hello@amoyastudio.com - we’re always happy to help you find the best solution x